61% of scheduling calls. Handled without a human.
A regional health network routed appointment scheduling and prescription refill status through Chit Chat Agent. Agents stopped answering the same four questions on repeat.
Numbers from a live deployment
61%
Zero PHI retained
EHR-connected
No patient health information persists in bot memory after session close. Data handling reviewed by the client's compliance team.
Live scheduling data pulled via EHR API. Agents receive full session context on every transfer — their desktop workflow unchanged.
Inbound deflection rate for scheduling and prescription status calls. Measured over 90 days in production.
Built around what PHI requires
Session data is used only within the active interaction. Nothing is logged to bot memory after close. Audit trails remain on the client's own infrastructure.
Integrations connect to scheduling and EHR APIs your team already owns. No parallel system to manage, no shadow records to govern.
Your scheduling volume is measurable. So is the deflection.
Share your current call mix and we will scope what a deployment looks like for your environment — integrations, volumes, and compliance requirements included.